Refund Policy

At Centaurus360, we are committed to delivering high-quality products, services, and business solutions tailored to our clients' specific requirements. Due to the customized nature of many of our offerings, this Refund and Cancellation Policy outlines the conditions under which refunds, cancellations, revisions, and service credits may be granted.

By purchasing any product or service from Centaurus360, you agree to this Refund and Cancellation Policy in addition to our Terms & Conditions.

1. General Refund Policy

Because many of our services involve customized work, consultation, development, strategy, digital deliverables, or third-party resources, refunds are not automatically guaranteed once work has commenced.

Refund requests are reviewed on a case-by-case basis and may be approved where appropriate and reasonable.

2. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• Duplicate payment or billing error.
• Cancellation before work has started.
• Failure by Centaurus360 to deliver the agreed service.
• Material inability to reasonably fulfill the agreed project requirements.
• Service interruption caused solely by Centaurus360 where no reasonable alternative resolution can be provided.

To be considered for a refund:

• Requests must be submitted in writing.
• The client must provide a reasonable explanation for the request.
• The client must cooperate with reasonable attempts at revision, correction, or resolution where applicable.

3. Cancellation Policy

Clients may request cancellation by contacting Centaurus360 in writing.

Before Work Begins

• Cancellation requested within 24 hours of payment and before work begins may qualify for a full refund, minus applicable processing, administrative, or transaction fees.

After Work Begins

Once work has started, refunds may be reduced proportionally based on:

• Time invested
• Resources utilized
• Work completed
• Third-party costs incurred
• Deliverables already provided

Multi-Phase, Subscription, or Recurring Services

• Future phases or billing cycles may be canceled.
• Completed work, completed milestones, and prior billing periods remain non-refundable.

4. Non-Refundable Situations

Refunds will generally not be granted for:

• Change of mind after work has started.
• Services that have been completed and delivered.
• Approved deliverables.
• Delays caused by client inactivity or lack of communication.
• Failure to provide required information, approvals, access credentials, materials, or feedback.
• Requests outside the applicable refund review period.
• Creative, strategic, or subjective preferences that differ from the approved project scope.
• Third-party costs already incurred on the client's behalf.
• Downloaded, accessed, activated, or delivered digital products.
• Abandoned projects.
• Services used for unlawful, fraudulent, unethical, or prohibited activities.

5. Revisions and Resolution Process

We encourage clients to work with our team to resolve concerns before requesting a refund.

Where applicable:

• Revisions may be provided according to the agreed project scope.
• Corrections may be offered to address service-related issues.
• Refund requests may not be considered until reasonable resolution efforts have been attempted.

6. Third-Party Costs and Services

Certain projects may involve third-party expenses, including but not limited to:

• Domain registrations
• Hosting services
• Cloud services
• Advertising spend
• Software licenses
• API usage
• Platform fees
• Marketplace fees
• Publishing fees
• Printing costs

Such expenses are generally non-refundable once incurred.

Centaurus360 is not responsible for refunds arising from policy changes, service interruptions, pricing changes, restrictions, or actions of third-party providers.

7. Project Abandonment

Projects may be considered abandoned if the client becomes unresponsive for twenty (20) or more consecutive days.

In such cases:

• Work may be paused or closed.
• Refund eligibility may be forfeited.
• Reactivation may require additional fees.

8. Service Credits

For certain managed services, subscription services, maintenance plans, service-level agreements (SLAs), or recurring support contracts, service credits may be issued in place of monetary refunds where appropriate.

Any service credit eligibility shall be determined according to the applicable service agreement.

9. Chargebacks and Payment Disputes

Clients agree to contact Centaurus360 and attempt good-faith resolution before initiating chargebacks or payment disputes.

Centaurus360 reserves the right to dispute unjustified chargebacks using:

• Project records
• Communications
• Contracts
• Delivery records
• Approval records
• Work logs

10. Ownership Upon Refund

If a refund is approved:

• Ownership rights to any drafts, concepts, designs, code, documentation, content, strategies, reports, deliverables, or materials remain with Centaurus360 unless otherwise agreed in writing.
• Clients may not use, reproduce, distribute, publish, modify, or commercialize refunded work.

11. Refund Request Process

To request a refund, please contact us with:

• Full Name
• Order Number or Invoice Number
• Project or Service Name
• Detailed Reason for Request

Refund requests are typically reviewed within 5-7 business days.

If approved:

• Refunds are generally processed through the original payment method.
• Processing times may vary depending on the payment provider.
• Applicable merchant, gateway, transaction, currency conversion, or administrative fees may be deducted where permitted.

12. Policy Updates

Centaurus360 reserves the right to modify this Refund Policy at any time.

Updated versions will be posted on our website with a revised effective date.

Continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions regarding this Refund Policy or wish to submit a refund request, please contact:

Centaurus360
Email: info@centaurus360.com
Website: www.centaurus360.com
Phone: (267) 215-3324